All orders are aimed to be processed and packed within 2 business days of your order being placed and payment clearing.

For alerts and current delivery updates from Australia Post click here. 

For alerts and current delivery updates from Couriers Please click here

It isn’t always easy deciding, so we’ve made it super simple - just take our quick coffee quiz and we’ll point you to the brand that best matches your flavour preferences and lifestyle.

We do! All our coffees are roasted by our team - sometimes right on site at our smaller roasteries and sometimes at our larger, purpose-built facility that’s part of the same big coffee family.

Whether it’s a small batch or a bigger roast, it’s all handled by the same crew of passionate coffee people who live and breathe beans. We work with our teams to make sure every roast nails our flavour profiles and meets our standards (which are, frankly, pretty picky). Every batch is cupped, tested, and tasted until it’s just right.

Our larger roasting facility is packed with world-class equipment, strict quality controls, and impressive sustainability systems.

Should a product be damaged or faulty at the time of delivery, please contact us at customerservice@thecoffeeshop.au. Please supply your order number from your original confirmation email, a description and photo of the damage or defect, along with your e-mail address and phone number. Once we receive all the necessary information, we will arrange an exchange of your ordered product. If the product is no longer available, we will provide a refund.

You can change your subscription details at any time by logging into your account and updating your details. For a full list of Ts and Cs click here.